# MCP tool reference

1 callable tools.

Use tools/call at https://mcp.schedulerzero.com/mcp with the exact tool name and arguments below. The /tools/ paths in this view are documentation identifiers, not HTTP endpoints. Request execution is disabled for this reference.

Inputs are shown for personal API keys (bound) and for OAuth/delegated agents. Output schemas describe MCP structuredContent: native objects pass through; arrays, scalars and null use a data wrapper. Text content retains the native JSON result.

[Connect a client](/mcp/connect) · [Authentication and authorization](/authentication) · [Generated auth guide](/auth.md) · [Download tool catalog](/mcp-catalog.json) · [Agent documentation](/llms.txt)

## submit_support_feedback

Submit a bounded support case with optional finalized attachment references.

Use for defects, questions, or requests needing human support follow-up.

Attachments must be finalized download capabilities — the case stores references, never bytes.

Scopes: support:create

Risk: write; confirmation: none; idempotency: supported.

### Input schema (personal API key)

```json
{
  "type": "object",
  "properties": {
    "workspaceId": {
      "type": "string",
      "pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|[fF]{8}-[fF]{4}-[fF]{4}-[fF]{4}-[fF]{12})$",
      "format": "uuid"
    },
    "type": {
      "type": "string",
      "enum": [
        "feature_request",
        "bug",
        "feedback"
      ]
    },
    "summary": {
      "type": "string",
      "minLength": 1,
      "maxLength": 300
    },
    "details": {
      "type": "string",
      "minLength": 1,
      "maxLength": 3500
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "downloadToken": {
            "$ref": "#/$defs/SupportCapabilityToken"
          },
          "fileName": {
            "type": "string",
            "minLength": 1,
            "maxLength": 255
          }
        },
        "required": [
          "downloadToken",
          "fileName"
        ],
        "patternProperties": {
          "^(?!(?:downloadToken|fileName)$)[\\s\\S]*$": false
        },
        "additionalProperties": true,
        "propertyNames": {
          "type": "string",
          "enum": [
            "downloadToken",
            "fileName"
          ]
        }
      },
      "maxItems": 5
    }
  },
  "required": [
    "workspaceId",
    "type",
    "summary",
    "details"
  ],
  "patternProperties": {
    "^(?!(?:workspaceId|type|summary|details|attachments)$)[\\s\\S]*$": false
  },
  "additionalProperties": true,
  "propertyNames": {
    "type": "string",
    "enum": [
      "workspaceId",
      "type",
      "summary",
      "details",
      "attachments"
    ]
  },
  "$defs": {
    "SupportCapabilityToken": {
      "type": "string",
      "minLength": 1,
      "maxLength": 4096
    }
  }
}
```

### Input schema (OAuth / delegated agent)

```json
{
  "type": "object",
  "properties": {
    "workspaceId": {
      "type": "string",
      "pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|[fF]{8}-[fF]{4}-[fF]{4}-[fF]{4}-[fF]{12})$",
      "format": "uuid"
    },
    "type": {
      "type": "string",
      "enum": [
        "feature_request",
        "bug",
        "feedback"
      ]
    },
    "summary": {
      "type": "string",
      "minLength": 1,
      "maxLength": 300
    },
    "details": {
      "type": "string",
      "minLength": 1,
      "maxLength": 3500
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "downloadToken": {
            "$ref": "#/$defs/SupportCapabilityToken"
          },
          "fileName": {
            "type": "string",
            "minLength": 1,
            "maxLength": 255
          }
        },
        "required": [
          "downloadToken",
          "fileName"
        ],
        "patternProperties": {
          "^(?!(?:downloadToken|fileName)$)[\\s\\S]*$": false
        },
        "additionalProperties": true,
        "propertyNames": {
          "type": "string",
          "enum": [
            "downloadToken",
            "fileName"
          ]
        }
      },
      "maxItems": 5
    }
  },
  "required": [
    "workspaceId",
    "type",
    "summary",
    "details"
  ],
  "patternProperties": {
    "^(?!(?:workspaceId|type|summary|details|attachments)$)[\\s\\S]*$": false
  },
  "additionalProperties": true,
  "propertyNames": {
    "type": "string",
    "enum": [
      "workspaceId",
      "type",
      "summary",
      "details",
      "attachments"
    ]
  },
  "$defs": {
    "SupportCapabilityToken": {
      "type": "string",
      "minLength": 1,
      "maxLength": 4096
    }
  }
}
```

### Output schema (structuredContent)

```json
{
  "type": "object",
  "properties": {
    "ticketId": {
      "$ref": "#/$defs/OpaqueId"
    },
    "messageId": {
      "$ref": "#/$defs/OpaqueId"
    },
    "ticketStatus": {
      "type": "string",
      "enum": [
        "new",
        "open",
        "pending",
        "on_hold",
        "resolved"
      ]
    },
    "createdAt": {
      "$ref": "#/$defs/UtcDateTimeEncoded"
    }
  },
  "required": [
    "ticketId",
    "messageId",
    "ticketStatus",
    "createdAt"
  ],
  "patternProperties": {
    "^(?!(?:ticketId|messageId|ticketStatus|createdAt)$)[\\s\\S]*$": false
  },
  "additionalProperties": true,
  "propertyNames": {
    "type": "string",
    "enum": [
      "ticketId",
      "messageId",
      "ticketStatus",
      "createdAt"
    ]
  },
  "$defs": {
    "OpaqueId": {
      "type": "string",
      "minLength": 1,
      "maxLength": 512
    },
    "UtcDateTimeEncoded": {
      "type": "string",
      "pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}\\.\\d{3}Z$"
    }
  }
}
```

### Underlying API operations

- `support.submitFeedback`: `POST /v1/workspaces/:workspaceId/support/feedback`